The Fern Bluff MUD has a group of professionals on staff and in the district to manage and operate your water and wastewater services. Our MUD offices are located in the district’s community center at the intersection of Wyoming Springs Dr. and Brightwater Blvd. (7320 Wyoming Springs Dr., Round Rock, TX 78681.)
All billing, customer service, applications for new service and emergency calls go to one number. Non-emergency calls are answered M-F, 8am to 5pm and after-hour emergency calls are answered 24-hrs per day, 7-days per week. Just one number to remember:
512-238-0606
If you would like to send an email concerning billing, service or application questions, please send to: customerservice@fernbluffmud.org
OPTIONS TO PAY MY BILL:
For your convenience, there are many ways to pay your utility bill each month:
- Mail your payments:
- O. Box 682347, Houston, TX 77268-2347
- Make checks to FERN BLUFF MUD, Allow up to 10 days to post due to USPS
- Make payments at the MUD Office M-F, 8 am – 5 pm or in Drop Box (24 hrs., 7-days per week)
- 7320 Wyoming Springs Dr, in the Community Center
- Posted the next business day
- Automatic Payments – ACH from checking or Recurring Credit Cards
- Set-up through MUD online system, no fee for ACH, 5% credit/debit card processing fee
- Payments will be drafted/paid on bill due date
- Online Bill Pay Thru MUD’s Bill Pay System
- One-Time payment via Checking Account – $1.00 fee
- One-Time payment via Debit/Credit Card – 5% credit card processing fee
- Allow 24-28 hours to post
- Mobile App
- One-Time payment scanning MUD’s QR code on your monthly bill through your Phone App
- Customer’s Personal Bank’s Online Bill Pay System
- No Fee, Allow 2-5 days to post
- Walk-up Bill Payer Locations – Example: Local HEB’s
- May pay with cash or check only, must have complete bill with stub, $2.00 processing fee
- Allow 24-48 hours to post. Call the location to verify that they accept Fern Bluff MUD
Bills are due on or before the due date and unpaid accounts will incur a 10% late fee
If water service has been disconnected, payments must be made by contacting the MUD office by calling or in-person. All past due amounts, late fees and a $60.00 reconnect fee must be paid to restore service. Do not make payments online if water service has been disconnected. All payments must be made before 4:00 pm to have water restored on the same business day and any payments received after 4:00 pm will be restored on the next business day.
FERN BLUFF MUD’S ONLINE BILLING SYSTEM OPTIONS:
Please go to PAY MY BILL and set up an online account with the Fern Bluff MUD. Please have your most recent utility bill handy as you will need the last 10-digits of your account number as well as the EXACT way your account name is listed on the bill.
The online system features offers you lots of information and direct, secure access to:
- View Billing History
- View & Pay Current Bill
- Usage History
- Set-up Payment Options
- Choose Paperless Billing (via email)
- Email Alerts
- Payment Due Dates
- Payment Past Due Alert
- Online Bill Ready to View
- Emergency Notifications
