The Fern Bluff Municipal Utility District has a group of utility professionals on staff and in the district to manage and operate your water and wastewater services. On September 21, 2015, our district was recognized as a Superior Public Water System (PWS) by the Texas Commission on Environmental Quality.
Our district offices are located in our Community Center at:
Fern Bluff Municipal Utility District
7320 Wyoming Springs Dr.
Round Rock, TX 78681
(512) 238-0606
Office Hours: Monday – Friday, 8 am to 5pm
Emergency Call: MUD “One Number” (512) 238-0606 24 hrs/day
Should you suspect an unauthorized use from a fire hydrant, please call the MUD “One Number” immediately.
To establish new service, please fill out an application by contacting:
Calls: (512) 238-0606
Emails: servicerequest@fernbluffmud.org
You may go to ESTABLISH NEW SERVICE on this web site and fill out an electronic application. MUD staff will contact you to complete the application process.
In Person: 7320 Wyoming Springs Dr., Round Rock, TX 78681
All billing and customer service questions as well as suspected leak notifications or emergency calls go to just one number, (512) 238-0606. Should you have a district question, the General Manager for the Fern Bluff MUD, Janey Miller, may be reached at 512-238-0606 and in emergencies, at (512) 788-0336 or GM@fernbluffmud.org.
The remittance address for all utility payments is:
FERN BLUFF MUD
P.O. Box 682347
Houston, TX 77268-2347
- All check payments should be made out to FERN BLUFF MUD
- Payment may be made at the MUD office
- PAYMENT DROPBOX at the MUD office is also available
• Online Credit Card Bill Pay, ACH (auto draft,) recurring credit card payments are just a few payment options we now offer. Click HERE to build an online account to view payment options. All payments via debit/credit card will incur a 3% processing fee by the credit card vendor.
What are my water rates?
$21.00 -Base Monthly
$3.60/per 1,000 gallons – 1000 to 15,000 gallons
$4.00/per 1,000 gallons – 15,001 and over
*plus a mandatory TCEQ fee of $.05%
What are my wastewater (sewer) rates?
$7.75-Base Monthly Rate
$3.40/per 1,000 gallons
What are my garbage/recycling fees?
$24.50-per month
Weekly garbage and semi-monthly recycling
**Utility rates are billed monthly.
Wastewater (Sewer) Rates
Stormwater Drainage Fee $0.65-per month
Wastewater/Sewer Charges
New residents are billed based on an average usage of 8,000 gallons until the winter average is established.
*Wastewater Averaging is the method of determining the volume of water used by a resident that enters the sewer system and is NOT used outside for irrigation, car washing etc. The averaging will take place from November to February. The resident is only billed for this volume throughout the year. For more details please see description below.
Winter Wastewater Averaging
The District’s Rate Order states that bills for sewer service shall be computed (1) based upon the average usage amount during the winter season averaged from the customer’s water meter monthly readings for the preceding months of mid-November through mid-February (December, January and February bills) or (2) based on the customer’s current monthly water bill, whichever is lower.
If a customer does not have a history of water usage for the previous mid-November through mid-February monthly water service (December, January and February bills), the sewer bill shall be calculated based upon (1) the customer’s current monthly water usage or (2) based on 8,000 gallons of water usage per month, whichever is less.
Winter months are used to calculate the sewer averaging because historically customers use less water during this time of year. To save money on your sewer bill for the next year, the district recommends that automatic irrigation systems be turned off during the winter season as plants and grass are in their dormant stage.
Any customer filling a pool during the averaging months may be allowed to subtract the water usage for the month the pool filled from their sewer average. A customer that experiences a house line leak during the averaging months may request a reduction for the amount attributable to the leak. All such requests must be in writing and repair documentation provided and sent to: Janey Miller, General Manager GM@fernbluffmud.org or mailed to Fern Bluff MUD, 7320 Wyoming Springs Dr., Round Rock, TX 78681.
Current Water Restrictions
Our lake levels are low! The Fern Bluff MUD purchases its wholesale water from the City of
Round Rock and follows the city’s drought contingency plan. Stage-1 Drought Restrictions were lifted on June 13 and we are now in year round restrictions.
Outdoor irrigation is limited to twice per week, before 10 am or after 7 pm, and is
based on the last digit of your address.
4 or 8 Sunday and/or Thursday
0 or 3 Monday and/or Thursday
2, 6 or 7 Tuesday and/or Friday
1, 5 or 9 Wednesday and/or Saturday
**Residents may hand water at any time.
Why is the MUD “wasting” water from a Fire Hydrant?
You may have seen it many times and thought to yourself, “what a waste of good water?”
Periodically flushing water mains through fire hydrants is a routine maintenance activity which is important to the integrity of the district’s water distribution system. Flushing removes harmless minerals and sediment that collect in the mains and helps to ensure high water quality.
Hydrant flushing is important for ensuring chlorine residuals remain at constant optimal levels to prevent bacteria growth. Disinfection (chlorine concentrations) degrades the longer it is in the water, which means flushing helps keep the water moving and keeps pipes from stagnating.
Please know, The Fern Bluff MUD never wants to waste our water, but flushing is necessary to maintain high water quality and it’s a standard practice in the water industry as a regulated function for water providers.
